I suspect I have a gambling problem, what do I do now?

Self-assessment test If you are concerned about your gambling or that you are developing a gambling problem, we recommend that you take the self-assessment test. The result will help you addressing any potential gambling issues. You may take the test on the URL below:

https://www.gamcare.org.uk/get-advice/self-assessment-tool#.VBwEHvldXww

What limits can I set on my account?

  • Deposit limit, you can set a deposit limit per day, week or month. When you have reached the limit within the set duration no more deposits can be made.

  • Wagering limit, you can set a wagering limit per day, week or month. When you have reached the limit within the set duration no more wagering can be made.

  • Loss limit, you can set a loss limit per day, week or month. When you have reached the limit within the set duration no more play can be made.

  • Reality check

  • Session limit

  • Take a break, you can take a break for 1 day, 1 week, 1 month or 6 weeks. By taking a break you can not access your account during set duration.

  • Self-exclusion, you can take a longer break by self-excluding your account for either 6 months, 1, 3 or 5 years. You will not be able to access your account during the set duration of an exclusion. A self-exclusion cant be revoked.

How can I reactivate my self-excluded account?

During a self-exclusion the account cannot be reactivated. When the self-exclusion period has ended you can contact the customer service whom can assist you to reopen your account on the Company's discretion.

Can I change my limits?

Yes, you can increase, decrease or remove a limit. If you increase or remove the limit a 7 days cooling off period will be enforced. Decreasing the limit will change the limit straight away.

Players must be 18 or over in order to play or create an account. Gamble responsibly and in moderation. Do not consider gambling as a way of earning money, and only play with money that you can afford to lose. Learn more about Responsible Gaming at www.casimoto.com/en/responsible-gaming. If you are worried about your gambling or are affected by another person's gambling behaviour, please contact GamCare or GamblersAnonymus or any of your local assistance authorities for help.

Casimoto is owned and operated by JMS Investment Group N.V., a company incorporated in Curaçao with company number 139753 and whose registered address is at Kaya Richard J. Beaujon z/, Curaçao. We are licensed to provide our services to customers by the Curaçao eGaming with #1668 JAZ

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