How do you treat personal details?

All data you submit to us will be stored in encrypted servers. In accordance with the Data Protection Act 2018, we treat any information you send us as highly confidential. You can find more information regarding this under our privacy policy.

I forgot my password, what do I do now?

By clicking on the 'Forgot Password' button on the sign in page you can fill in your registered email address to retrieve your password. An email will be sent to you with a link to where you can reset your password. If you are not sure of your username or registered email address we ask you to contact our Customer Service for further assistance.

My account is blocked, why?

You account can be blocked for different reasons, you might have forgotten your password and been blocked due to the amount of failed attempts or you might have self excluded your account. Whenever we block the account from our side we will have sent you a mail, please refer to this mail and if you got any questions please feel free to contact our Customer Service by replying to the mail or enter the live chat.

What is KYC?

KYC stands for Know Your Customer. Whenever you have registered your account with us you need to verify your details registered with us. You do this by sending in documents verifying your identity, address and payment methods used.

Are my documents safe?

All documents you provide to us are saved in a secure server with very limited access. In accordance with the Data Protection Act 2018, we treat any information you send us as highly confidential. We receive your documents via secure end-to-end transfer and they are either processed internally or by trusted third parties.

Players must be 18 or over in order to play or create an account. Gamble responsibly and in moderation. Do not consider gambling as a way of earning money, and only play with money that you can afford to lose. Learn more about Responsible Gaming at www.casimoto.com/en/responsible-gaming. If you are worried about your gambling or are affected by another person's gambling behaviour, please contact GamCare or GamblersAnonymous or any of your local assistance authorities for help.

Casimoto is owned and operated by JMS Investment Group N.V., a company incorporated in Curaçao with company number 139753 and whose registered address is at Kaya Richard J. Beaujon z/, Curaçao. We are licensed to provide our services to customers by the Curaçao eGaming with #1668 JAZ

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