By clicking on the 'Forgot Password' button on the sign in page you can fill in your registered email address to retrieve your password. An email will be sent to you with a link to where you can reset your password. If you are not sure of your username or registered email address we ask you to contact our Customer Service for further assistance.
You account can be blocked for different reasons, you might have forgotten your password and been blocked due to the amount of failed attempts or you might have self excluded your account. Whenever we block the account from our side we will have sent you a mail, please refer to this mail and if you got any questions please feel free to contact our Customer Service by replying to the mail or enter the live chat.
KYC stands for Know Your Customer. Whenever you have registered your account with us you need to verify your details registered with us. You do this by sending in documents verifying your identity, address and payment methods used.
All documents you provide to us are saved in a secure server with very limited access. In accordance with the Data Protection Act 2018, we treat any information you send us as highly confidential. We receive your documents via secure end-to-end transfer and they are either processed internally or by trusted third parties.